Identified - We are using a third party service to fetch tweets from Twitter and we have reached the limit on their side. We have raised a request and working with them to get it resolved.
Feb 28, 17:58 IST
Investigating - We are facing an issue with tweets getting converted as tickets, our engineers are working on this and will post further updates here.
Feb 28, 16:22 IST
US EAST Degraded Performance
SEARCH Operational
EMAIL NOTIFICATIONS Operational
INCOMING EMAILS Operational
WEB APP Degraded Performance
FRESHFONE Operational
LIVECHAT Operational
EU WEST(IRELAND) Operational
SEARCH Operational
EMAIL NOTIFICATION Operational
INCOMING EMAILS Operational
WEB APP Operational
FRESHFONE Operational
LIVECHAT Operational
EU CENTRAL(FRANKFURT) Operational
SEARCH Operational
EMAIL NOTIFICATION Operational
INCOMING EMAILS Operational
WEB APP Operational
FRESHFONE Operational
LIVECHAT Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Freshdesk Uptime
Fetching
Past Incidents
Feb 27, 2017

No incidents reported.

Feb 26, 2017

No incidents reported.

Feb 25, 2017

No incidents reported.

Feb 24, 2017

No incidents reported.

Feb 23, 2017
Resolved - Issues while accessing the portal has been resolved.
Feb 23, 22:28 IST
Investigating - Few of our customers are facing issues when accessing the portal, we are working on the issue and will post further updates soon.
Feb 23, 22:13 IST
Resolved - Chat issue got fixed and the service is working fine. We are closely monitoring it.
Feb 23, 19:34 IST
Investigating - We are facing degraded performance with our chat service currently. We are investigating the issue and will post further updates here.
Feb 23, 18:30 IST
Feb 22, 2017
Resolved - Issue with auto-refresh feature in our application has been resolved .
Feb 22, 22:20 IST
Identified - Currently we facing issue with autorefresh feature in our application, engineers are working on it. Will keep you posted on the updates.
Feb 22, 20:23 IST
Feb 21, 2017

No incidents reported.

Feb 20, 2017

No incidents reported.

Feb 19, 2017

No incidents reported.

Feb 18, 2017

No incidents reported.

Feb 17, 2017
Resolved - The scheduled maintenance has been completed from our service provider end.
Feb 17, 03:35 IST
Update - As our service providers are in the mid of maintenance, still there may be slowness in delivery of mail, We are closely in touch with them.
Feb 16, 23:03 IST
Investigating - As our email service provider is performing maintenance, there may be slowness in delivery of emails. Will keep you posted on the updates.
Feb 16, 20:12 IST
Feb 15, 2017

No incidents reported.

Feb 14, 2017

No incidents reported.