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Incidents History

January 2025
Resolved
Jan 22, 07:48 am - 09:21 am UTC
Duration:
1 hour, 33 minutes
Login issues observed in agent portal
We’re currently facing issues with logging into Freshdesk agent portal. Our Developers are working on the same. More updates to follow.
Affected services
US EAST (NORTH VIRGINIA)/
POLogin
EU CENTRAL (FRANKFURT)/
POLogin
ASIA PACIFIC (MUMBAI)/
POLogin
Resolved
Jan 20, 04:10 pm - 05:28 pm UTC
Duration:
1 hour, 18 minutes
Partial Outage due to our Third-Party Service
We are currently experiencing issues with the creation of tickets and the reading and creating of contacts from incoming emails. Our engineering team is actively collaborating with the third-party service provider to resolve this issue
Affected services
ASIA PACIFIC (SYDNEY)/
POThird Party Services