All Systems Operational
US EAST Operational
SEARCH   Operational
EMAIL NOTIFICATIONS   Operational
INCOMING EMAILS   Operational
WEB APP   Operational
FRESHFONE   Operational
LIVECHAT   Operational
OUTGOING EMAILS   Operational
AGENT COLLISION   Operational
REPORTS SERVICE   Operational
SOCIAL   ? Operational
EU CENTRAL(FRANKFURT) Operational
SEARCH   Operational
EMAIL NOTIFICATION   Operational
INCOMING EMAILS   Operational
WEB APP   Operational
FRESHFONE   Operational
LIVECHAT   Operational
OUTGOING EMAILS   Operational
AGENT COLLISION   Operational
REPORTS SERVICE   Operational
SOCIAL   ? Operational
ASIA PACIFIC ( SYDNEY) Operational
EMAIL NOTIFICATIONS   Operational
INCOMING EMAILS   Operational
FRESHFONE   Operational
LIVECHAT   Operational
SEARCH   Operational
OUTGOING EMAILS   Operational
WEB APP   Operational
REPORTS SERVICE   Operational
SOCIAL   ? Operational
ASIA PACIFIC (MUMBAI) Operational
SEARCH   Operational
EMAIL NOTIFICATIONS   Operational
INCOMING EMAILS   Operational
WEB APP   Operational
FRESHFONE   Operational
LIVECHAT   Operational
OUTGOING EMAILS   Operational
AGENT COLLISION   Operational
REPORTS SERVICE   Operational
SOCIAL   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 16, 2018

No incidents reported today.

Oct 15, 2018

No incidents reported.

Oct 14, 2018

No incidents reported.

Oct 13, 2018
Resolved - We have fixed the Twitter DM to ticket conversion issue in Freshdesk accounts, we are monitoring closely.
Oct 13, 02:49 IST
Investigating - We are facing issues on converting Twitter DM's to tickets in Freshdesk accounts. We are working on high priority to have this fixed.
Oct 13, 01:33 IST
Oct 12, 2018

No incidents reported.

Oct 11, 2018

No incidents reported.

Oct 10, 2018

No incidents reported.

Oct 9, 2018
Resolved - The issue pertaining to email deliverability to gmail domain is completely fixed now, we are continuing to monitor the mail delivery traffic.
Oct 9, 20:12 IST
Update - We have identified that emails sent to users of gmail domain before 12.25PM IST today weren't delivered, we are working towards resolving it. Updates to follow
Oct 9, 17:53 IST
Identified - We have identified issues with email delivery to recipients of gmail domain and working towards resolving it; updates to follow
Oct 9, 17:23 IST
Resolved - We can confirm that all emails sent will be delivered without any delays. Our Email team is keeping a weather eye out to sort anything that might pop up.
Oct 9, 00:23 IST
Update - We are still working with our service provider to resolve the issue, updates to follow.
Oct 8, 19:44 IST
Identified - We are facing issues with email delivery to Gmail domains and working with our email service provider towards resolving it on priority, updates to follow.
Oct 8, 16:44 IST
Investigating - We are facing issues with email delivery to Gmail domains and working with our email service provider towards resolving it on priority, updates to follow.
Oct 8, 16:40 IST
Oct 7, 2018

No incidents reported.

Oct 6, 2018

No incidents reported.

Oct 5, 2018

No incidents reported.

Oct 4, 2018
Resolved - We have sorted the issues pertaining to the slowness of the application. All portals are functioning normally and our DevOps team is monitoring this closely.
Oct 4, 14:41 IST
Investigating - We are facing connectivity issues for accounts on the EU servers that might lead to slowness in the portal. We are looking into on the highest priority.
Oct 4, 14:26 IST
Oct 3, 2018

No incidents reported.

Oct 2, 2018

No incidents reported.